Feedback

Tell us if you cannot connect, where creating a device got stuck, if it is too slow, or what you would like it to do. We read and sort everything, and what you write and your contact details stay private.

Before reporting a connection problem, check the Service status page to see whether the node is working.

What happened?

Which step, what message you saw, what you already tried. Please leave out your account number, real name and where you are.

What kind of network were you on? (optional)

What kind of device? (optional)

Which city do you connect to? (optional)

Contact (optional)

We use it to ask for details or tell you when it is fixed. It's optional, we read everything either way, and we delete it once we're done.

The form only records the country and browser type of each submission, not your IP address, and it is never linked to your Vessel account.